- Marking a request as solved

You can withdraw a request by marking it as solved. You can also reopen a solved request by creating a follow-up ticket.

Note: The request must be assigned to an agent before you can mark it as solved.

Click your profile icon on the upper-right side of any page, and then click My activities.

Click the title of an open request to open it.

Select the option on the lower side of the request to mark it as solved.

Enter any comment you want in the reply and click Add Reply.

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