Click Submit a request at the top of the page.
Select the category of the request
Please select "Default ticket form"
Enter a subject of the request.
As the end-user enters a subject, a list of suggested articles in the knowledge base appears. The end-user can click one of the articles instead of submitting the request. Encouraging end-users to look for answers in the knowledge base can deflect tickets.
Enter a description of the problem.
As the end-user enters a subject, a list of suggested articles in the knowledge base appears. The end-user can click one of the articles instead of submitting the request. Encouraging end-users to look for answers in the knowledge base can deflect tickets.
If you belong to multiple organizations, select the organization for this support request.
Add any attachments.
The file size limits are 1 MB for Essential, 7 MB for Team, and 20 MB for Professional and Enterprise.
Click Submit.
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