End-users can use the Help Center to track their support requests.
If you belong to multiple organizations, you can also change the organization for a support request when you view it in Help Center.
Click your profile icon on the upper-right side of any page, and then click My activities.
By default, the page displays all requests that you have submitted. In Zendesk, an open request is a ticket that's been assigned to an agent who is working to resolve it. A request awaiting your reply is a ticket that's been assigned to an agent, but the agent is waiting for more information from you before resolving the ticket.